Balanced scorecard como ferramenta de gestão estratégica no tratamento da fasciíte plantar
Data
2019-02-18
Autores
Pazetti, José Augusto Theodosio 
Orientadores
Yi, Liu Chiao
Tipo
Tese de doutorado
Título da Revista
ISSN da Revista
Título de Volume
Resumo
Os modelos de gestão empresarial têm influenciado, globalmente, mudanças em todas as áreas de negócio. Assim, as ações dos profissionais estão baseadas cada vez mais em informações confiáveis oriundas de sistemas de gerenciamento integrados. A Fasciíte Plantar (FP) é uma das lesões mais comuns que acometem o pé, sendo seu tratamento demorado e oneroso. Utilizar uma ferramenta de gestão como o Balanced Scorecard (BSC) poderá auxiliar no diagnóstico e tratamento da FP. Participaram do estudo 42 pacientes de ambos os sexos, com FP unilateral ou bilateral, com duração mínima dos sintomas de quatro meses e idades entre 35 e 65 anos. O modelo BSC para análise das cinco etapas do projeto, foi definido a partir de quatro perspectivas: (i) os resultados; (ii) o paciente; (iii) processo interno; (iv) aprendizagem e crescimento. Sendo a etapa 1 responsável pela identificação dos níveis da FP, a etapa 2 por associação entre o nível da FP e o melhor tratamento, a etapa 3 pela associação entre os níveis da FP com o perfil do paciente e o melhor tratamento, a etapa 4 responsável pela associação dos níveis da FP com o perfil do paciente e a etapa 5 com a análise de evasão ao tratamento. Desta forma, o presente estudo propõe contribuir no gerenciamento do tratamento da FP, fornecendo assistência na escolha do melhor tratamento por nível de lesão e perfil do paciente, na redução do tempo de tratamento, na evasão e reincidência da doença por meio da construção e da implementação de um modelo BSC.
Globally, business management models have influenced changes in all business areas. Thus, the actions of professionals are increasingly based on reliable information from integrated management systems. Plantar fasciitis (FP) is one of the most common injuries that affect the foot and its treatment is time-consuming and costly. Using a management tool such as the Balanced Scorecard (BSC) can assist in the diagnosis and treatment of PF. The study included 42 patients of both genders, with unilateral or bilateral PF, with a minimum duration of symptoms of four months and ages between 35 and 65 years. The BSC model, for analyzing the five stages of the project, was defined from four perspectives: (i) the results; (ii) the patient; (iii) internal process; (iv) learning and growth. Since step 1 is responsible for identifying the levels of PF, step 2 for the association between the PF level and the best treatment, step 3 for the association between the PF levels with the patient's profile and the best treatment, step 4 responsible for the association of PF levels with the patient's profile and step 5 with the treatment avoidance analysis. Thus, the present study, through the construction and implementation of a BSC model, proposes to contribute to the management of PF treatment, providing assistance in choosing the best treatment by level of injury and patient profile, in reducing treatment time, in the evasion and recurrence of the disease.
Globally, business management models have influenced changes in all business areas. Thus, the actions of professionals are increasingly based on reliable information from integrated management systems. Plantar fasciitis (FP) is one of the most common injuries that affect the foot and its treatment is time-consuming and costly. Using a management tool such as the Balanced Scorecard (BSC) can assist in the diagnosis and treatment of PF. The study included 42 patients of both genders, with unilateral or bilateral PF, with a minimum duration of symptoms of four months and ages between 35 and 65 years. The BSC model, for analyzing the five stages of the project, was defined from four perspectives: (i) the results; (ii) the patient; (iii) internal process; (iv) learning and growth. Since step 1 is responsible for identifying the levels of PF, step 2 for the association between the PF level and the best treatment, step 3 for the association between the PF levels with the patient's profile and the best treatment, step 4 responsible for the association of PF levels with the patient's profile and step 5 with the treatment avoidance analysis. Thus, the present study, through the construction and implementation of a BSC model, proposes to contribute to the management of PF treatment, providing assistance in choosing the best treatment by level of injury and patient profile, in reducing treatment time, in the evasion and recurrence of the disease.
Descrição
Citação
PAZETTI, José Augusto Theodosio. Balanced scorecard como ferramenta de gestão estratégica no tratamento da fasciíte plantar. 2020. 132f. Tese (Doutorado) - Instituto de Saúde e Sociedade, Universidade Federal de São Paulo, Santos, 2020.