Navegando por Palavras-chave "Qualidade De Assistência De Saúde"

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    Manual de implantação da qualidade nos serviços de Oftalmologia
    (Universidade Federal de São Paulo (UNIFESP), 2020-10-29) Calafiori, Icaro Guilherme Donadi Ferreira [UNIFESP]; Sousa, Luciene Barbosa De [UNIFESP]; Universidade Federal de São Paulo
    Introduction: Since man began to discern and make choices, quality has become part of everyday life. Initially, only in products, but later in services and, finally, in the health area. Thus, as customers wanted good service, in which their needs and desires were satisfied, companies also came to understand the importance of offering this quality to their consumers. Objective: The objective of this work is the construction of a manual that will help in an easier way the implementation of a management focused on quality in ophthalmology services. Method: In order to build this manual, several articles were searched on the main search and reading sites in the main quality books. Result: The organizations started to develop and provide services not only in accordance with what the patient wanted, but also started to aim to enchant them, surprising their expectations, as a way to win and retain their customers. Then came Quality Management, with the purpose of not only valuing customers, but also providing a new way of managing, with the development of standardized processes, the use of tools to understand the priorities of the organization and the motivation of its employees. In this program to be implemented, there was an increase in the company's efficiency, with an increase in customers and, consequently, profit. Losses, wastes, end of rework and elimination of failures were also achieved. Another advantage was the increase in negotiation power with suppliers, who began to see the organization that implemented quality with greater credibility. Therefore, this manual aims to help smaller companies, which do not have the financial capacity to hire professionals specialized in quality, to implement the quality program in ophthalmology services. Conclusion: With the foundation of this new policy, ophthalmological organizations can seek the certifications of the implanted processes and accreditation of the organization as a whole, so that they can, in this way, demonstrate to all, whether customers, employees or suppliers, that those institutions follow faithfully quality standards.