Compreendendo a inserção do trabalho voluntário no ambiente hospitalar : contribuições para a humanização do cuidado
Arquivos
Data
2015
Autores
Batista, Maria Beatriz de Souza 
Orientadores
Carmagnani, Maria Isabel Sampaio
Tipo
Dissertação de mestrado
Título da Revista
ISSN da Revista
Título de Volume
Resumo
Este estudo teve como tema o trabalho voluntário em um hospital de ensino e sua relação com a humanização hospitalar. Objetivo: compreender a inserção do trabalho voluntário e suas interações no ambiente hospitalar. Metodologia: estudo descritivo com abordagem qualitativa, cujo referencial teórico foi o Interacionismo Simbólico, a estratégia para o tratamento dos dados foi a Análise Qualitativa de Conteúdo. Foi realizada entrevista semiestruturada com cinco coordenadores de projetos de humanização do Hospital São Paulo Hospital Universitário da Universidade Federal de São Paulo, e a observação participante das atividades dos respectivos voluntários onde se buscou conhecer a experiência do voluntário, o significado e sua percepção sobre as interações com os pacientes e profissionais do hospital, suas dificuldades e percepções sobre seu trabalho no contexto da Política Nacional de Humanização. Resultados: os voluntários sentem-se motivados pela oportunidade de ajudar outras pessoas, que buscam recursos e capacitação para desenvolver o trabalho voluntário, de forma contínua e com qualidade. A interação com os profissionais evolui com o passar do tempo; acham que a relação dos gestores com os voluntários influencia positivamente os profissionais. Eles se percebem contribuindo com a humanização e transformando o ambiente hospitalar por meio das diversas formas de interação com os pacientes e profissionais, utilizando Terapia Assistida por Animais, meditação e várias modalidades de arte terapia. Os entrevistados percebem o trabalho voluntário, como uma ferramenta de transformação social e sentem-se gratificados por estarem realizando um trabalho importante e prazeroso, em que podem interagir com o paciente e o profissional ao mesmo tempo. Recebem carinho e gratidão dos pacientes e profissionais do hospital e percebem um benefício pessoal inestimável que se reflete em sua humanização. Considerações Finais: este estudo trouxe algumas considerações sobre o processo de humanização no Hospital São Paulo ? Hospital Universitário/Universidade Federal de São Paulo e a importância do trabalho voluntário nesse processo. A análise dos depoimentos e da observação participante mostrou que o voluntariado é uma experiência mágica, traz benefícios a todos os envolvidos e contribui para a humanização do hospital.
This study had as theme the work of a volunteer in a teaching hospital and its relation with the hospital humanization. Objective: comprehend the insertion of volunteering work and its interactions in the hospital environment. Methodology: descriptive study with qualitative approach, whose theoretical referential was the Symbolic Interactionism, the strategy for the data treatment was the Qualitative Content Analysis. A semi-structured interview was performed with five humanization projects coordinators from Hospital São Paulo-HU/UNIFESP, and the participant observation of the respective volunteers where we sought to know the volunteer experience, its meaning and his perception about the interaction with the patients and professionals of the hospital, his difficulties and perceptions about the work in the context of the National Humanization Policy. Results: the volunteers feel motivated for the opportunity of helping other people, that seek resources and capacitation to develop the volunteer work, in a continuous way and with quality. The interaction with the professionals evolved as time passed; the volunteers think that their relation with the managers positively influences the professionals. They see themselves contributing with the humanization and transforming the hospital environment through the many forms of interactions with the patients and professionals, using AAT, meditation and several other forms of art therapy. The interviewees realize the volunteer work, as a tool of social transformation and feel gratified for doing an important and pleasuring job, where they can interact with patients and professionals at the same time. They get affection and gratitude from the patients and professionals of the hospital and realize an invaluable personal benefit that reflects in its humanization. Final Considerations: This study brought some considerations about the humanization process in Hospital São Paulo ? HU/UNIFESP and the importance of the volunteer work in this process. The analysis of the statements and the participant observation showed that volunteering is a magical experience, brings benefits to everyone involved and contribute to the humanization of the hospital.
This study had as theme the work of a volunteer in a teaching hospital and its relation with the hospital humanization. Objective: comprehend the insertion of volunteering work and its interactions in the hospital environment. Methodology: descriptive study with qualitative approach, whose theoretical referential was the Symbolic Interactionism, the strategy for the data treatment was the Qualitative Content Analysis. A semi-structured interview was performed with five humanization projects coordinators from Hospital São Paulo-HU/UNIFESP, and the participant observation of the respective volunteers where we sought to know the volunteer experience, its meaning and his perception about the interaction with the patients and professionals of the hospital, his difficulties and perceptions about the work in the context of the National Humanization Policy. Results: the volunteers feel motivated for the opportunity of helping other people, that seek resources and capacitation to develop the volunteer work, in a continuous way and with quality. The interaction with the professionals evolved as time passed; the volunteers think that their relation with the managers positively influences the professionals. They see themselves contributing with the humanization and transforming the hospital environment through the many forms of interactions with the patients and professionals, using AAT, meditation and several other forms of art therapy. The interviewees realize the volunteer work, as a tool of social transformation and feel gratified for doing an important and pleasuring job, where they can interact with patients and professionals at the same time. They get affection and gratitude from the patients and professionals of the hospital and realize an invaluable personal benefit that reflects in its humanization. Final Considerations: This study brought some considerations about the humanization process in Hospital São Paulo ? HU/UNIFESP and the importance of the volunteer work in this process. The analysis of the statements and the participant observation showed that volunteering is a magical experience, brings benefits to everyone involved and contribute to the humanization of the hospital.
Descrição
Citação
BATISTA, Maria Beatriz de Souza. Compreendendo a inserção do trabalho voluntário no ambiente hospitalar: contribuições para a humanização do cuidado. 2015. [124] p. Dissertação (Mestrado em Enfermagem) - Escola Paulista de Enfermagem (EPE), Universidade Federal de São Paulo (UNIFESP), São Paulo, 2015.